Employees may have some sort of disagreement in which managers will need to step in and mediate. are two training videos that teach specific things managers can do to build trust and respect. Copyright © 2020 Employee Assistance of the Pacific |. The 10 management training topics below are guaranteed to help improve morale, efficiency and productivity in the workplace. Early intervention by managers has been shown to help prevent potential escalation to serious acts. CRM Learning is proud to offer outstanding videos that cover key management and supervisory skills and competencies, including: what it means to be a respectful supervisor, how to interview, review performance and terminate, and how to make sure you are the kind of boss people want to work for. Our training courses cover the fundamentals of management and more specialized topics. There will be times during business operations where managers will encounter some form of conflict. The. 10 Leadership Training Topics. Whether you are meeting compliance needs, helping your team become more resilient through change, or teaching soft skills, we can customize you a training … Log in now. This popular course includes structured activities where supervisors and managers can actively practice effective skills. Leadership. Do your managers or supervisors need a refresher course or crash course in essential skills for managing people? Employee retention is a reflection on management. And today’s manager training? Training supervisors and team leaders to effectively direct time management provides the organization with the means to success. Management training is also provided through book clubs at work, challenging work assignments, and coaching from the manager's boss.Many options in management training are identified through the performance development planning process.Options include classes, internal work assignments, field trips, and self-study. Keeping performance discussions positive and making employees responsible for improving their performance will produce the best results. More money is lost in American industry from untreated addiction than from any other single source, which becomes a human as well as a fiscal accountability issue for managers and supervisors. Approach management training … Positive work relationships equal happier employees. Business success and personal well-being improve when employees and managers are given easy to manage tools that improve communication and self-care. It is essential to use clear, direct speech and active listening in every interaction in the hopes that all are heard and understood. This diversity is necessary for business success and growth, yet brings challenges for some in dealing with people that are different from themselves. Differences in gender, experience, education, age, sexual orientation, culture, ethnicity, language, tradition and more will be discussed and explored in order to help individuals examine and overcome stereotypes, prejudice, and their own individual differences and eliminate discrimination in the workplace. Two dynamics are explored that help managers deal with the full range of real employees. Gaining the trust and respect of team members is crucial. The importance of resiliency will be introduced and discussed, as well as an opportunity given to practice methods for developing personal resilience through mindfulness and self-managed extreme self-care for long term well-being. This can be a standalone training or a part of a more thorough retirement training event. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. Provide federal supervisors and managers with formal interactive training designed to connect laws and regulations with application. The change process from the perspective of the supervisor is reviewed. Conflict Resolution. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace. Coaching is a proven tool for maximizing employee satisfaction and productivity. Help ensure you have highly effective and productive supervisors with our on-demand microlearning training videos. Stress is a constant part of today’s busy world. But, with the proper training, managers learn that there are positive ways to approach these discussions, even when the employee’s performance is not where it needs to be. The video, Employee retention is a reflection on management. with Integrity and Leadership: What’s Trust Got to Do with It? interview, review performance and terminate, , and how to make sure you are the kind of. Prioritizing tasks, understanding the roles we play, learning about self-care and the emotional, physical and financial advantages of resilience are just a few of the topics that will help increase a capacity to handle multiple demands, reduce burnout and stress, and support work productivity and overall well-being. Philosophy, Business Ethics 411: The Basics of Admirable Businesses, Dealing with Conflict in the Workplace: A Step By Step Guide, plus Infographic, How The Abilene Paradox Video Improves Team Decision Making, How Training Videos Like “Drop By Drop” Help Organizations Address Unconscious Bias, Transform Your Customer Service with the Pickle Principle. Balancing the many tasks of being a manager becomes more manageable when supervisors learn and practice mindfulness. Waiting for managers … This includes general preparation training for new managers and deep dives into management capabilities for experienced managers. In this eBook, we'll discuss why managers and supervisors should receive HR training, outline legal responsibilities and legal pitfalls to avoid. This isn’t your grandparent’s new manager training – literally. Storytelling. Workplace safety is a concern for everyone. In fact, we tell every client and leader at ANY LEVEL, that it is imperative to complete a high quality new manager and supervisor training … Pinging is currently not allowed. Get the skills that propel you to the next level of success. Tips and interactive demonstrations are shared to help employees become more mindful at work, increase emotional intelligence, and improve communication while learning how and why to begin a mindfulness practice. Gaining the trust and respect of team members is crucial. Managers are being asked to take a major part in making the workplace safer. If you want to improve your management and train your employees effectively, CRM Learning has everything you need. Effective communication is essential to employee engagement, professional development, and building trust within a team. Effective communication is the foundation upon which long-lasting working relationships are built. Managers must communicate regularly with employees, know how to give feedback constuctively and be able to listen effectively. Strategies will be introduced for addressing problems of alcohol or drug abuse and how to use EAP as well as other available resources. Interactive examples and exercises allow a learning atmosphere where participants practice easy to manage tools that lead to improved resiliency so they may bounce back from change or life experiences. Discussing performance issues can be difficult for a manager. Additional trainings are available on a fee-for-service basis at our contracted rate. Managers need to know when and how to delegate, and be willing to hold people accountable for doing what they say they will do. Training employees has been shown to keep small incidents from escalating – so they can recognize the types and levels of workplace violence, understand options and what the organization expects, and know ways to remain safe, when to call for help, and when to walk away. We require at least one week’s notice when cancelling a training. Proper delegation reduces stress … Managers may be surprised by employee reactions to change in the organization. But in order to be effective, meetings have to be well run. Every employer wishes for a high employee retention rate, but even those with the best of intentions can unwittingly drive away good employees. Positive Discipline demonstrates a highly effective 5-step process. 10 Leadership Training Topics. Participants are encouraged to examine their own attitudes and behaviors, the impact this may have on coworkers, and what to do if harassment occurs. Delivery … There are many factors that go into creating or maintaining a workplace environment that promotes respect for others. Format: Half-Day Training Course. Please note that not every training is available on every island without additional travel expenses (agreed to in advance). There are a variety of reasons your supervisors can be ineffective. This training increases awareness and lowers risks for participants. Many factors come into play when it comes to engaging employees and making them feel valued; CRM Learning’s video The Respectful Supervisor: Motivating and Retaining Employees covers 5 of the most important. Even if extreme violence may never happen in your company, incidents involving threats, disruption, and bullying are on the rise. Delegation is a defining element of a supervisor's role. Gaining the trust and respect of team members is crucial. Developing strengths for a successful retirement and paying attention to tips from others who have retired can be helpful in preparing people for the psychological adjustments that come with this significant life and work/life transition. When stress is too frequent, severe, or cumulative, it can impact work, but it can also disrupt and risk emotional and physical health. Though conflict is generally a natural aspect of humans working with humans, most people dislike conflict and avoid it. Employees may have some sort of disagreement in which managers … These training partnerships help bring more value to your EAP by keeping us top-of-mind for your supervisors and your employees. Delegation & empowerment: No leader can do everything themselves. Make sure you're logged in when you put videos in the queue! Well-Being through Mindfulness and Extreme Self-Care. After All You’re the Supervisor shows how one new supervisor learns the importance of planning and delegating. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to … As a result, our HR training can prove useful for both new managers and experienced supervisors. Participants will be guided to techniques that allow them to be more effective and satisfied with both their home and work lives. Leadership Skills for Supervisors. Interactive mindfulness skills will be demonstrated and participants will have opportunity to practice some simple tools to increase their personal mindfulness practice which has been shown to enhance resiliency and long term health. When you are angry, what are you trying to say? With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. provide excellent information in this area. Management training is the development of knowledge and abilities required to direct people and control resources to achieve goals. The stronger the trust foundation you have, the more successful your management strategies will be. Effective Communication Skills in the Workplace. Discussing performance issues can be difficult for a manager. Managers must communicate regularly with employees, know how to give feedback constuctively and be able to listen effectively. Nurturing talent, coaching, and employee retention. Here are some topics to focus on when training your new managers: Communication Skills. ... for Managers, Supervisors and Business Owners using a business budget template. If you want to improve your management and train your employees effectively, CRM Learning has everything you need. Leadership training is an ongoing process, with enough leadership meeting topics to keep employees busy for months or even years. Some EAP contracts have a number of training hours and/or orientations included at no charge annually. Conflicting demands of work and home can sometimes create stress that makes it feel like there’s not enough time to do all you need to do. Discussing hypothetical scenarios and past events with managers and supervisors is a good way to provide informative training. L.E.A.D. Learn how to transition gracefully from a co-worker to a supervisor, delegate and give … Today, we examine the results of a recent survey on the top 10 coaching topics … The participant will be introduced to what a respectful workplace is and given opportunity to explore what are the factors that decrease or enhance collective respect in that environment. Based on our experience, the best time to enroll managers in training is right when they’ve been promoted, or “just in time.” Relevant leadership training is the antidote to sink-or-swim, a practice that hurts confidence, morale, and your company’s net promoter score. Time is complex and so are human beings. Change is a natural part of life and the workplace. gives leaders practical ways to motivate others and make employees’ work life more rewarding. Avoiding misunderstanding, miscommunications, or misconduct allegations and charges involves developing, defining and maintaining clear boundaries. The Power of Positive Feedback Communication is a key element of … Coping should move beyond simple survival skills to being able to anticipate change as a normal and manageable part of life and workplace. on Wednesday, March 9th, 2016 at 6:59 am and is filed under Management & Supervision. Management and supervisory skills are essential in the workplace. This supervisor version of the Harassment Training builds on the information provided in the employee version; outlining managers’ responsibilities in communicating and supporting clear policies, and their responsibilities for timely intervention and reporting. Customized course design requires additional time. You can follow any responses to this entry through the RSS 2.0 feed. We can’t control time but we can manage it well. We also can customize each topic to your company and work environment, including your policies and procedures as necessary. L.E.A.D. The following are common types of management training. With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. Keeping the Good Ones is another excellent video on the topic. Whether people rub us the wrong way, push our buttons, or are passive aggressive, we can all learn to recognize when we get triggered, how to best manage strong emotions, and develop ways to keep our cool by learning about the dynamics of anger and ways to communicate more efficiently. Conflict Resolution. Meetings are a useful method for gathering employee input and addressing topics that affect the entire team. To schedule a training, call us at (808) 597-8222. When looking at your peers, it’s not surprising that the common traits of the most successful supervisors include delegating appropriately and supporting their team member’s development. Participants will examine common causes of conflict, when to confront or not to confront, how to address or exit from aggression, issues of entitlement, positional thinking, diversity, and communication errors that lead to conflict. This course is designed to equip federal supervisors with the skills they need to manage the HR aspects of supervision. The course design focuses on interactive instructional techniques including short lectures, group discussions and activitie… with Integrity and Leadership: What’s Trust Got to Do with It?are two training videos that teach specific things managers can do to build trust and respect. Verbal as well as non-verbal communication dynamics are reviewed and this interactive training allows the participant to consider their own style of communication as well as how to interact with someone who has a very different style. Supervisors will gain a deeper understanding of the impact of drug and alcohol use/misuse/abuse on the workforce. We can’t control others, but we can manage our own reactions and find ways to better communicate our wants and needs while doing our best to remain calm and supportive of others. This training meets all the requirements of the Federal Omnibus Transportation Act of 1991. Managers have the highest level of risk here if they don’t take appropriate action. Information is provided about what constitutes harassment, what the laws are, and what your organization’s policies are. Participants will be introduced to skills for providing great service in person, on the phone, and online; strategies for dealing with challenging customers; and tips for providing excellent customer service even when they don’t feel like it or the customer is not pleasant. A manager needs to recognize ways to facilitate this effective communication. This training will help participants differentiate between passive, aggressive, and assertive communication styles when working with customers, co-workers, supervisors and other stakeholders; and to find a calm and efficient middle ground between being too “pushy” or holding back with fear, resentment, or frustration. Coaching is a proven tool for maximizing employee satisfaction and productivity. HR, supervisors, managers, and company leadership are introduced to a variety of performance and behavioral health issues and how to use EAP as a management tool to increase productivity and safety as well as morale. 1221 Kapiolani Blvd, Suite 730Honolulu, HI  96814 Phone: (808) 597-8222Fax: (808) 597-8230Toll-Free: (877) 597-8222, E-mail: emailProtector.addCloakedMailto("ep_5e8d9b17", 1);Use Our Contact Form >. Variations of culture, ethnicity, languages, and experience can and should enhance and not detract from effective communication, and with a few simple skills from this training employees can increase success in workplace communications. Put products in this Watch Later queue so they're easy to recall next time you visit. Our free newsletter will be emailed to you each week this year! In yesterday’s Advisor, we related how leaders are becoming more engaged with employees by getting involved in training. There are many ways to improve effectiveness in this field. Dealing with challenging people and difficult situations may result in a big difference between what we want to say, what we should say, and what we actually end up saying. Our training courses cover the fundamentals of management and more specialized topics. Some of the topics you can expect to learn about when you take our new manager training courses include: The fundamentals of discipline and documentation This training provides top end guidance for providing a safe working atmosphere for all as well as guarding from the risks of liability. Rather than using a traditional didactic format, team training has evolved into narratives … You will learn about key responsibilities that federal supervisors have in the areas of hiring, conducting performance appraisals (including assisting employees with unacceptable performance), mentoring, EEO, employee & labor relations, leave, and pay regulations. While passionate exchanges can lead to creativity, most fail to see the benefits of direct, appropriate, assertive confrontations. Conflict in the workplace can be simple or complex, acute or chronic, annoying or malignant. Are Your Supervisors Effective? This immersion training is essential if you want to step up and stand out with your current company or in a new organization to become an established new leader. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. Anger is simply dysfunctional communication with a lot of energy behind it. Training Topics We provide a variety of trainings that can help. Building Trust and Respect. Call us during regular business hours to discuss your training needs! Facilitating Classroom Training Sessions Leadership Training 101 for Supervisors and Managers – Getting Started Are You Hurting Your Company When You Promote Employees to First Line Managers? The training includes an exploration of the complex dynamics of a variety of different kinds of employee responses and reactions, best practices for management attitudes and behaviors that can enhance or complicate change, and self-care practices to keep the manager in the game even in the middle of organizational change. Contracted training hours may be used for most training programs. eadership: What’s Trust Got to Do with It? A list of leadership topics for discussion might include: Leadership Topics for Managers… Management … Is new manager training still important? Managing based on employees’ functionality is also reviewed, with tips for managing healthy, dysfunctional, and pathological employees, as well as “emotional terrorists”— employees that use emotions as weapons to create office chaos. Education can help company leadership confront and combat this significant problem that impacts the bottom line as well as human lives. Participants learn about the kinds of assistance available through the EAP, including counseling, legal and financial consultation, coaching, healthcare navigation services, and referrals. Our Supervision topic covers everything from giving effective performance reviews, … The stronger the trust foundation you have, the more successful your management strategies will be. Incidents involving threats, disruption, and bullying are challenges that need to be met with clarity and appropriate intervention. The stronger the trust foundation you have, the more successful your management strategies will be. Leadership training is an ongoing process, with enough leadership meeting topics to keep employees busy for months or even years. We all know and appreciate excellent customer service when we receive it, and most of us want to provide that level of service to both internal and external customers and stakeholders. Exploring distractions, barriers, and issues that arise when juggling competing time interests can help individuals make better time decisions, increase self-esteem, loyalty, morale, and ultimately helps the company’s bottom line. Interviewing and hiring is equally  difficult for both parties involved. This training starts with an understanding of some of the dynamics of time and our relationship to it. Are your supervisors and managers with formal interactive training designed to connect laws and with. Provide informative training bring them into the realm of any specific job requirements and performance needs others and make ’! 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That enable you to inspire and motivate others and make employees ’ work life training topics for managers and supervisors rewarding are! The entire team introduced for addressing problems of alcohol or drug abuse and how make! A useful method for gathering employee input and addressing topics that affect the entire team employee. And research related to the next level of risk here if they don ’ t your grandparent s... Ongoing process, with enough leadership meeting topics to keep employees busy for months or even years of.. Have, the more successful your management and train your employees supervisor how! Is available on a fee-for-service basis at our contracted rate anticipate change as a result, our HR training prove. Copyright © 2020 employee Assistance of the impact of drug and alcohol on... Provide excellent information in this Watch Later queue so they 're easy manage...